Customer Testimonials

I would strongly recommend avoiding South Dade Kia’s service department, especially if you need warranty work. I own a brand-new 2026 Kia Sorento, and the overhead dome light assembly started coming loose and dropping from the ceiling on its own. I brought my vehicle to South Dade Kia on October 22, expecting a simple repair under the manufacturer’s warranty. Instead, I was shocked by how I was treated. A service technician sent me a video pointing out a small black scuff mark on the headliner, nowhere near where the dome light assembly was coming loose. Based on that mark, they claimed I must have tampered with the assembly and refused to cover the repair under warranty. I never touched or attempted to repair the dome light assembly. It simply started falling on its own. When I challenged their explanation, I was referred to a manager. Rather than listening to my concerns or giving me the benefit of the doubt, the manager told me he had been doing this for five years and believed his technician. That was apparently the end of the discussion. Frustrated, I took my vehicle to Kia Doral, and what a difference! They ordered the replacement part, which took about a week and a half to arrive. Once the part came in, they replaced the assembly in approximately 30 minutes, without any hassle, accusations, or arguments. The staff was professional, courteous, and treated me with respect. What South Dade Kia refused to address, another Kia dealership handled without a problem. It’s extremely disappointing to purchase a brand-new vehicle and then have a dealership accuse you of causing damage rather than properly addressing what appeared to be a defective component. My advice: Stay away from South Dade Kia’s service department. If you need warranty service, take your vehicle somewhere that values its customers and stands behind the vehicles it sells. South Dade Kia lost my trust, and I won’t be returning.